Terms and Conditions

Our Terms

  1. There is no required minimum order pre items.
  2. Delivery is FREE for most of our products and some of the byproducts my apply postage charged at the cost of the courier; alternatively you can collect the items or send a courier yourself.
  3. If you are not completely satisfied with the products you’ve bought from us a full refund is offered for 14 days after the products has been delivered to you.
    • This 14 day guarantee works only for products bought online from our website www.baby-star.co.uk. If you bought your products in retail or from another website, please contact them and check their Returns policy.
  4. Returning a product if unsatisfactory/ Customer changed mind. Please note that we can only accept returns of boxed/packed product if the item is returned to us in its original sealed packaging. Please follow the procedure, Email us cs@baby-star.co.uk with the following information:
    • your contact information (last name, first name, address, email, phone number)
    • Name of the products
    • your reason for return
    • for boxed items, confirmation that the box is still in its original sealed packaging. If the item has been opened, we are not obliged to offer a refund on the purchase.
  5. If you have purchased your item by credit card, the refund is re-credited to the account associated with the credit card used for the order. If you have purchased your item using any other payment method, we’ll send you a refund by check once approved by our Financial Department. Please note that when returning the products it is the customer’s responsibility for the delivery/postage and payment fees cost, we will not refund this cost.
  6. All goods remain the property of Baby Star until paid for in full. We reserve the right to refuse to supply to any individual or company for whatever reason.
  7. All goods are subject to availability
  8. Goods are charged at price shown on the product pages on the date the customer places the order. All prices on this site are in Pounds Sterling (£), therefore all payments (through any method chosen) are also made in Pounds Sterling. Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
  9. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 3 working days). It will then be dealt with confidentially, and effectively.
  10. All prices including VAT